Frequently Asked Questions (FAQs)

1. Why is the NIIMS registration exercise important?

Registration of persons has been taking place in Kenya for over 100 hundred years. It has been carried out by different government agencies as per their legal mandates. However the information is in different formats and systems hampering its efficient use. NIIMS will facilitate the harmonization and standardization of this information, support accurate planning, foster efficient resource allocation and enhance service delivery in the country. NIIMS will also play a key role in national security and curbing crime.

2. What makes NIIMS different from other exercises?

The exercise will be the first of its kind in Kenya’s history since it will involve biometric registration (digital fingerprints and photo) of all persons in the country including children and resident foreigners.

3. What are the requirements for registration?

The mandatory documents required to register for a Kenyan citizen above 18 years of
age is an original national ID card and those below 18 years an original birth certificate.
Foreign residents are required to bring their passports or alien cards. Those who may
not have these documents should present themselves to the NIIMS registration officers
for further guidance.
Other information required, where applicable, includes:

  • Place of birth
  • Disability registration number
  • National Hospital Insurance Fund (NHIF) number
  • National Social Security Number (NSSF)
  • Passport number and expiry date
  • Birth Certificate Entry number
  • Driver’s license number
  • Kenya Revenue Authority (KRA) Personal Identification Number (PIN)
  • Marital status and spouse name and ID/Passport number
  • Parent or Guardian name and ID/Passport number
  • Permanent and Current address
  • Contact details
  • National Education Management Information System (NEMIS) number

4. Where is registration taking place?

For those within the country during the registration period, they can present themselves to any registration center between 7am and 5pm every day of the week. Registration will take place in every sub-location in the country under the supervision of the Assistant Chief. It will involve both fixed and mobile registration points. For information on the exact location in your sub-location where registration is taking place, please check with the nearest Assistant Chief. Citizens outside of the country can  submit their information on the Huduma Namba portal www.hudumanamba.go.ke but will be advised in due course on how their fingerprints and photos will be captured.

5. Will I be issued with a Huduma Namba upon registration?

The Huduma Namba will not be issued during the mass registration exercise as there are several steps before it is issued. First is the mass registration where digital photos and fingerprints will be taken along with other biodata. The second step is the verification of the data which will take place after conclusion of the mass registration exercise. After successful verification of the data then a Huduma Namba will be issued. However all those registered will receive an acknowledgement slip to signify that their data has been captured.

6. What happens to the other cards persons already have in their possession?

All existing cards and documents will continue to be valid. You should not dispose of them. The government will communicate when any of them ceases to be in use.

7. What is the cost of the NIIMS exercise?

Ksh. 7.7 billion been budgeted for the NIIMS mass registration exercise. The bulk of the budget will be used to pay the registration assistants who consist of 5 people in each of the 8,500 sub-locations.

8. How was the procurement done?

Procurement was done in accordance with the Public Procurement and Asset Disposal Act subsequent to the internal approval processes and procedures.

9. Is the data to be collected by NIIMS safe?

The Government has been securely saving persons data for many decades. The development of the NIIMS system has taken into account international best practice and global standards in the collection, transmission and storage of all collected data. The data will only accessible by authorized officers and government agencies for official use only.

10. What is the legal framework under which NIIMS is being implemented?

NIIMS is been implemented in line with various laws including the Registrations of Persons Act, Registration of Births and Deaths Act, Access to Information Act, Kenya Information Communications Act, Computer Misuses and Cybercrimes Act, Kenya Citizens and Foreign Nationals Registration Act, among others.

11. Is NIIMS collecting persons DNA?

NO. NIIMS will NOT collect any DNA. The only biometric information to be collected is digital fingerprints and facial photo.

12. How is NIIMS different from Census and voter registration?

NIIMS, Census and voter registration are completely different exercises in mandate, format, procedure or operation. Whereas census and voter registration are event-based and take place after several years, NIIMS registration is a continuous exercise.

13. What is the relationship between NIIMS and Huduma Card?

The Huduma card issued at Huduma Centers in partnership with Mastercard is NOT RELATED IN ANY WAY to the Huduma Namba. The Huduma card is a financial transactions card whereas Huduma Namba is a unique personal identification number which will be incorporated in the next generation identification documents to be issued by government in due course.

14. What is the difference between the Huduma Namba and the National ID card and why can’t ID be used instead?

The National ID card is issued to citizens upon attainment of 18 years of age whereas the Huduma Namba will be issued at birth for citizens or upon naturalization or approval to reside in Kenya for foreigners. Further, the personal information, particularly fingerprints were captured manually through inking of fingers. NIIMS provides for digital capture of such biometrics and its scope includes all citizens and residents in the country and thus the ID cannot be used as the baseline.

15. In areas where there are Huduma centers, should locals still go to Assistant chief to be registered?

Assistant Chiefs will lead the mass registration exercise, and thereafter remain the custodians of the registration kits to continue facilitating updating of the digital register. During the mass registration a limited number of kits will be available at the Huduma Centers to enable registration there.

16. Will the other civil registries continue registering persons on their digital systems? For example, NTSA is registering persons for new smart Driving Licenses?

For now, yes. However, in the fullness of time, all civil registries will be integrated to utilize the Huduma Namba. Once a person is registered digitally for NIIMS, all other civil registries will be linked to the NIIMS Master database thereby eliminating multiple biometric enrollments across government departments.

17. Will those below the age of 18 years gain independence for accessing services like NHIF instead of being listed as beneficiaries under dependants?

NO. Huduma Namba will not change a registrant’s dependency status. They will continue receiving these services if listed as beneficiaries until they attain the legally recognized age of independence (18 years)

18. Verification and data cleaning will occur after Huduma Namba registration is complete. What is the process of verification?

A person’s data will be verified using the existing information for accuracy. Any discrepancies will be addressed.

19. What will happen if someone’s data cannot be verified or does not match what government agencies currently have in their systems?

With the help of the Assistant Chiefs, such an issue will be escalated to the relevant agencies for conclusive resolution. . In case you need to be contacted this will be done using the details provided during mass registration therefore ensure that you provide reliable and up to date contact details.

20. Since parameters like marital status, employment status, current physical address, and education details change over time. What options will exist to update or correct data in NIIMS?

When a persons’ registration details change, they should contact the mandated agency who will update their details. For example if a child attains the age of 18 years they should contact the National Registration Bureau (NRB). Also, should a person die, their next of kin should contact the Civil Registration Service (CRS). The operationalization of the Huduma Namba will lead to harmonization of this in due course.

21. Does Huduma Namba have any religious ramifications?

No